Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to keep plants secure and hydrated during transit. Each order is hand-packed with protective layers to prevent shifting and temperature damage.
What is your return policy for home decor items?
We offer a 30-day return window for all non-living home decor items. Items must be in their original condition and packaging. Please note that live plants are non-returnable but are covered by our freshness guarantee.
Do you offer international shipping?
Currently, we ship our home fragrance and decor collections worldwide. However, due to agricultural regulations, our live plant collections are only available for shipping within the continental United States.
What should I do if my plant arrives damaged?
If your plant arrives in poor condition, please take a photo and contact us within 48 hours of delivery. We will gladly send a replacement or issue a store credit as part of our 'Green Thumb Guarantee'.
Are your candles and home fragrances pet-friendly?
Yes, all our candles are made from 100% soy wax with lead-free cotton wicks and phthalate-free fragrances, making them a safer choice for homes with pets and children.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your shipment's journey to your doorstep.